Airport Pickup Instruction

Airport Pickup Instruction

Unless arranged otherwise, your driver will be waiting for you in the baggage claim area, holding a tablet with your name on it.

Our drivers track your flight live, but if you MISS your flight or your flight was CANCELLED, you must call us at 727-537-0557 and provide us with your new flight information to avoid being charged in FULL for “NO SHOW”. All efforts to contact a customer via cell numbers, and all other contact information, will be made before our driver is released and a trip is deemed a “NO SHOW” reservation.

VERY Important:
If you do not see your driver at the pick-up point established on your reservation DO NOT LEAVE the spot before calling our office (IT IS THE CUSTOMER’S RESPONSIBILITY TO CALL US at 727-537-0557, provided on your confirmation). If you LEAVE THE PICK-UP LOCATION without calling us you will be CHARGED for the full price of the ride contracted.

Waiting Time:

  • There is no charge for waiting time at the airport while waiting for your luggage
  • For address or hotel pick-ups, we offer a 15 minute grace period. After that, we charge one dollar per minute of waiting time.